PAYMENT

1. Music lessons and art classes are invoiced per school term [ten (10) or eleven (11) weeks depending on NSW eastern division school calendar], and must be paid by payment due date.
2. All payments are non-refundable and non-transferable. Any outstanding amount must be cleared prior to attending lessons.

MUSIC LESSON CANCELLATION

1. Cancellation of a lesson must be made AT LEAST 48-hours prior to the scheduled lesson time in order to receive a make-up lesson (for definition of a make-up lesson, please see below). This includes leaving messages on our mobile number or email.
2. For cancellations made less than 48-hours, the lesson may be credited if any of the following is provided:
   – Covid-positive RAT result
   – Covid-positive text notice from NSW Health
   – Doctor’s certificate/letter
   – Pharmacy receipt dated the day of absence with relevant medicine(s)
3. No shows are considered a forfeited lesson.
4. If you know of dates ahead of time where you/your child cannot make a lesson, please notify the school as early as possible.
5. Late for lesson: most lessons at CMA are scheduled back-to-back, and lessons will end as scheduled so that the next student can have their lesson on time. In the unlikely event that your teacher is late, your teacher will give additional time past the time slot to compensate for it.
6. There are NO refunds on unused or cancelled lessons.

MAKE UP LESSONS

1. Any lessons cancelled at least 48-hours ahead of the scheduled lesson will receive a make-up lesson at a time convenient to both the teacher and the student.
2. Typically, make-up lessons take place during the school holidays, or at an alternate time/day within the week if possible. In some cases, the make-up lesson will be in the form of added time after/before the original lesson time, enabling the student to have a longer lesson.
3. A make-up lesson can be booked with your teacher directly or the school administration.

ART CLASS CANCELLATION

1. All art class absences due to personal affairs (birthday parties, extra-curricular school events, camps, family vacation/outings, etc.) will not be credited.
2. Absences due to medical-related issues may be credited if any of the following is provided:
   – Covid-positive RAT result
   – Covid-positive text notice from NSW Health
   – Doctor’s certificate/letter
   – Pharmacy receipt dated the day of absence
3. In the unlikely event that your teacher is absent, the class will be credited.

PHOTOGRAPHY AND VIDEO RECORDING

All of our lesson content remain intellectual properties of the respective teacher. Photography and video recording, including that from mobile phones, laptops, or any image capturing device is NOT permitted without the express permission of Clavier staff. Please note CCTV operates in our school for security purposes.

IMAGES AND VIDEO FOOTAGE

We may wish to use images and/or video footage of students for promotional and/or educational purposes, i.e. website, promotional/educational flyers, social media, staff education. Please notify us in writing if you do not wish to have your/your child’s image used.